Contact Us

For Australian Residents

General Enquiries
For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our Customer Service team Monday to Friday 9:00am to 6:00pm AEST (NSW). Saturday and Sunday closed.

By email:

By phone:

Within Australia: 1300 783 146
From overseas: +61 2 8256 1514 

By fax:

1300 657 117

Emergency Assistance
Our Emergency Assistance team is available 24/7 if you need urgent help when travelling.

By email:

By phone:

Within Australia: 1300 555 019
From overseas: +61 3 8523 2800

By fax:

+61 3 85232815

Claims Enquiries

If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9am to 5pm Monday to Friday.

By phone/fax:

Phone: 1300 783 146 (within Australia)

Phone: +61 2 8256 1514 (from overseas)

Fax: 1300 657 127

By mail:

PO Box A975
Sydney South NSW 1235

Find out more