Contact Us

For Australian Residents

We understand that due to COVID-19, your travel plans may have changed. We’re here to help if you need to rearrange your Qantas Travel Insurance Cover. Rest assured, if you’re not able to travel and are not using your policy, we can change or refund your policy any time up until the end date of your policy. Please email us at [email protected]. If you have a policy credit please note you now have until 31 March 2022 to use your credit, or request for it to be refunded.

General Enquiries
For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our Customer Service team from 8am to 8pm Monday to Friday, and 8am to 5pm Saturday.

By email:

[email protected]

By phone:

Within Australia: 1300 783 146
From overseas: +61 2 8862 8929

By fax:

1300 657 117

Emergency Assistance
Our Emergency Assistance team is available 24/7 if you need urgent help when travelling.

By email:

[email protected]

By phone:

Within Australia: 1300 555 019
From overseas: +61 3 8523 2800

By fax:

+61 3 85232815

Claims Enquiries

If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9am to 5pm Monday to Friday.

By email:

[email protected]

By phone/fax:

Phone: 1300 783 146 (within Australia)

Phone:+61 2 8256 1514 (from overseas)

Fax: 1300 657 127

By mail:

PO Box A975
Sydney South NSW 1235
Australia

Find out more