Contact Us

If you need help, our Customer Service, Claims and Emergency Assistance teams are here to lend you a hand.

Australian Residents
New Zealand Residents
FAQs about Coronavirus (COVID-19)
If you’re no longer travelling due to COVID-19 (either internationally or within Australia), please contact us to discuss your options. If you have booked your travel with Qantas, visit the Qantas website for more information.