Coronavirus has changed the way we travel. Our Qantas Travel Insurance policies include cover for some coronavirus related events. So before you head off on your next trip, it’s more important than ever to know exactly what you are and aren’t covered for.
Cover for some coronavirus related events is available on all our plans, but the types of benefits and benefit limits vary between international, annual multi trip and domestic plans.
As much as we’d love to cover every coronavirus-related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so carefully read the Product Disclosure Statement (PDS) for Australian residents, or Policy Document for New Zealand residents, to know what is, and isn’t, covered.
International ComprehensiveFor residents of Australia and New Zealand.Limits per primary traveller# |
Australian ComprehensiveFor residents of Australia.Limits per primary traveller# |
Annual Multi TripFor residents of Australia and New Zealand.Limits per primary traveller# |
|
---|---|---|---|
Medical Expenses Overseas^ (includes coronavirus) | Unlimited | Not applicable | Unlimited |
Medical Evacuation and repatriation (includes coronavirus) | Unlimited | $10,000 | Unlimited |
Coronavirus Travel Costs | $2,500 | $2,500 | $7,500 |
Our International and Australian Comprehensive plans include cover up to a limit of $2,500 per primary traveller. Our Annual Multi Trip plans includes cover up to a limit of $7,500 per primary traveller.
As cover varies between plans it is important to check the Product Disclosure Statement (in Australia) or Policy Document (in New Zealand) for full details.
All of our products include cover for:
What we don’t cover:
Rest assured that if you incur medical expenses overseas for an event covered under the policy, including if you contract coronavirus, and it’s not related to an existing medical condition, cover is available for up to 12 months from the date the illness first appears. The Coronavirus Travel Costs benefit (which has a limit of $2,500 per primary traveller for the International Comprehensive plan and $7,500 for the Annual Multi Trip plan) is separate to the Overseas Medical Expenses and Medical Evacuation/Repatriation benefits (which have higher limits). Make sure you contact our Emergency Assistance team if you need medical help overseas, and as soon as possible if you need to attend hospital.
Exclusions and benefit limits apply. Most cover is subject to a 72-hour waiting period if you purchase when you are already travelling. Please see the Product Disclosure Statement (for Australian residents) or Policy Document (for New Zealand residents) for details.
If your previous diagnosis of coronavirus falls within our definition of an existing medical condition, it is not automatically covered. You will need to complete an online screening at the time of policy purchase to see if cover can be provided for an additional premium. If your previous diagnosis of coronavirus does not fall within our definition of an existing medical condition, your policy can offer cover for overseas medical expenses should you contract coronavirus again while overseas.
If you are medically unfit to travel due to a diagnosis of coronavirus and have to cancel your trip, there is cover available under the ‘Coronavirus Travel Costs’ benefit up to the benefit limit for your non-refundable trip costs.
You must provide documentation to confirm that you were unable to continue with your original travel plans due to being diagnosed with coronavirus.
In order to be covered, your symptoms must first appear, and diagnosis must be made, after your policy has been purchased.
There’s no cover if you buy a policy when you are aware, or a reasonable person in your circumstances should have been aware, that you are unable to travel - such as buying a policy after you’ve had close contact with a case of coronavirus and you know you need to get tested.
If you have to cancel your trip because a member of your travelling party is deemed unable to travel due to being diagnosed with coronavirus after the policy is issued, we offer cover for your non-refundable trip costs up to the benefit limit.
Cancellation or additional expenses cover in the policy is only provided for certain coronavirus-related events. Cancellation which arises from a government travel restrictions such as a travel bans or border closures are not events that the policy offers cover for.
Aside from those events listed in the ‘Coronavirus Travel Costs’ benefit section, the policy excludes cancellation cover for any loss that arises from an epidemic, pandemic or World Health Organization declaration of a public health emergency of international concern, as well as for losses arising from any government prohibition, regulation or intervention.
If you are unable to use your policy due to a coronavirus travel ban, we have options available.
Other important information:
No, this is not one of the coronavirus-related events that the policy offers cover for.
We recommend that you research the area(s) you are travelling to and keep up to date with the latest government and health advice before as well as during your trip:
If you are unable to use your policy due to a coronavirus-related travel ban, we have options available.
We’re unable to offer cancellation cover because you are worried about the risk of contracting coronavirus, as it is not a coronavirus-related event the policy offers cover for.
Speak to your travel providers to see what refund or other options may be available.
No; any losses that arise from your failure to follow the ‘Do Not Travel’ advice issued by the Australian government (for Australian residents) or New Zealand government (for New Zealand residents) are not covered by our policies.
We recommend that you research the area(s) you are travelling to and keep up to date with the latest government and health advice before as well as during your trip:
Refer to the Product Disclosure Statement (for Australian residents) or the Policy Document (for New Zealand residents) for all policy terms, conditions, limits and exclusions.
If you are diagnosed with coronavirus (or have had a confirmed close contact with a case of coronavirus) during your trip and are confined to compulsory quarantine, there is cover available for your reasonable additional travel, accommodation, meals and entertainment costs up to the benefit limit. To be covered, the attending medical practitioner or local health authority must advise us in writing that your quarantine is necessary due to the diagnosis or confirmed close contact.
Self-isolation or mandatory quarantine for travellers which arises for any reason (other than being diagnosed with coronavirus or having confirmed close contact with a case of coronavirus) is not covered under our policies; for example, if all travellers entering a country or region are required to undergo a mandatory quarantine period on entry, costs associated with this are not covered.
Read the Product Disclosure Statement (in Australia) or Policy Document (in New Zealand) for all policy terms, conditions, limits and exclusions.
Travel insurance claims can be lodged 24 hours a day, 7 days a week.
All you need to do is download and complete our claim form with details about:
Once your claim has been submitted, we’ll be in touch to advise you of the outcome or request more information if required.
If you need help with your claim, you can call us on:
1300 783 146 (within Australia) or +61 2 8256 1514 (outside Australia)If you need emergency assistance while travelling, call us on:
1300 555 019 (within Australia) or +61 3 8523 2800 (outside Australia).We recommend that you read the FAQs available here as well as the Product Disclosure Statement (in Australia) or Policy Document (in New Zealand).
If you still have any questions, please contact our Customer Service team who will be happy to help you.
If you’re experiencing a medical emergency and need medical help (including for coronavirus), seek help from local authorities and medical or law enforcement officers as needed.
You can also contact our 24/7 Emergency Assistance team who can help you obtain medical help, and if medically necessary they can work with local authorities to repatriate you home, subject to the terms and conditions of your policy.
You can also contact us while you’re travelling if you have any questions.
The above has been written to guide you and does not replace the Product Disclosure Statement (PDS) in Australia, or Policy Document in New Zealand which contains all terms, limits, conditions and exclusions that apply.