As COVID-19, continues to spread, many concerned customers are contacting us with questions about how it may impact their upcoming trips and their travel insurance.
This is general information for travellers with Qantas travel insurance policies.
If you have been directly impacted by coronavirus, travel bans or need medical assistance, please contact our Emergency Assistance team.
If you need to submit a claim, you can download claim forms and get more information on our claims page. All claims and supporting documentation are assessed by our claims team on a case-by-case basis. As we’re experiencing high volumes of queries, we appreciate your patience as our team works to address your claims and concerns.
If you’re no longer travelling due to COVID-19 (either internationally or within Australia), please contact us to discuss your options. If you have booked your travel with Qantas, visit the Qantas website for more information.
All cover is subject to the terms, limits and exclusions of your policy. The cover offered by your policy, including what cover sections are available, and what level of cover you have for benefits, will depend on the policy and options you have purchased. Please refer to your Certificate of Insurance (and to the Product Disclosure Statement for Australia and the Policy Wording for New Zealand) which was provided to you at the time of purchase. If you need these documents to be re-sent to you, please contact us.