Qantas Travel Insurance - Contact Information

Australian Residents
New Zealand Residents

For Australian Residents

Policy enquiries and questions
If you need to update or cancel an existing policy or have a question about your policy, please contact our Customer Service team Monday to Friday 9:00 am to 6:00 pm AEST / AEDT (NSW). Saturday and Sunday closed.

By email: QantasTravelInsurance@nib.com.au

By phone:
Within Australia: 1300 783 146
From overseas: +61 2 8256 1514 

By fax: 1300 657 117
Emergency Assistance
Our Emergency Assistance team is available 24/7 if you need urgent help when travelling.

By email: travel-assist@nib.com.au

By phone:
Within Australia: 1300 555 019
From overseas: +61 3 8523 2800

By fax: +61 3 8523 2815
Claims enquiries
If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9am to 5pm Monday to Friday.

By email: travel-claims@nib.com.au

By phone:
Within Australia: 1300 783 146
From Overseas: +61 2 8256 1514

By fax: 1300 657 127

By mail:
PO Box A975
Sydney South NSW 1235
Australia

For New Zealand Residents

Policy enquiries and questions
If you need to update or cancel an existing policy or have a question about your policy, please contact our Customer Service team Monday to Friday 9:00 am to 6:00 pm AEST / AEDT (NSW). Saturday and Sunday closed.

By email: travelnz@nibtravel.co.nz

By phone:
Within New Zealand: 0800 800 608
From overseas: +64 9 300 5331
Emergency Assistance
Our Emergency Assistance team is available 24/7 if you need urgent help when travelling.

By email: travel-assist@nibtravel.co.nz

By phone: +61 3 8523 2800

By fax: +61 3 8523 2815
Claims enquiries
If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9 am to 5 pm Monday to Friday.

By email: travel-claimsnz@nibtravel.co.nz

By phone:
Within New Zealand: 0800 800 608
From overseas: +64 9 300 5331 

By mail:
PO Box A975
Sydney South NSW 1235
Australia
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