Claims

For New Zealand Residents

Travel Claims

If the unexpected happens and you need to make a claim, rest assured you can do this at any time. Here’s some helpful information on how to claim and who to contact for help.

Submitting a claim

You can submit your claim by downloading our Claim Form and sending it to us.

You’ll need to answer some questions around:

The type of claim you are making
The circumstances surrounding the claim
The expenses you are claiming

Once your claim has been submitted, we’ll be in touch to advise you of the outcome or request more information if required.

Download a Claim Form

If your policy number starts with QI (eg. QINZL123456), you can download a claim form below and follow the written instructions on the form. For all other policies please contact us for a claim form.

DOWNLOAD CLAIM FORM

Need help with your claim?

If you need help in making a claim or would like to follow up on the status of a claim, please contact our claims team using the relevant details below. Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect an outcome or a request for further information.

Claims Enquiries

Our Claims team is here to help if you need help making a claim, or would like to follow up on the status of a claim

By phone:

0800 800 608 (within New Zealand)
+64 9 300 5331 (from overseas)

By email:

travel-claimsnz@nibtravel.co.nz

By mail:

PO Box A975
Sydney South NSW 1235
Australia