Claims

For New Zealand Residents

Important Notice: We are currently experiencing a higher than usual volume of claims coming through to us. Our team is currently working hard to review all claims as quickly as possible, however there are some instances where there have been some delays.
Travel Claims
If the unexpected happens and you need to make a claim, rest assured you can do this at any time. Here’s some helpful information on how to claim and who to contact for help.
Submitting a claim
You can submit your claim by downloading our Claim Form and sending it to us.

You’ll need to answer some questions around:
  • The type of claim you are making
  • The circumstances surrounding the claim
  • The expenses you are claiming

Once your claim has been submitted, we’ll be in touch to advise you of the outcome or request more information if required.

Does your policy start with a single Q?

eg. Q123456

If your policy number starts with a single Q and does not start with QF or QS, you need to download a claim form and follow the written instructions on the form.

Does your policy start with QI?

eg. QINZL 123456

If your policy number starts with QI, you need to download a claim form and follow the written instructions on the form.

Need help with your claim?

If you need help in making a claim or would like to follow up on the status of a claim, please contact our claims team using the relevant details below. Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply.

Claims Enquiries

Our Claims team is here to help if you need help making a claim, or would like to follow up on the status of a claim

By phone:

0800 800 608 (within New Zealand)
+64 9 300 5331 (from overseas)

By email:

[email protected]

By mail:

PO Box A975
Sydney South NSW 1235
Australia