Contact Us

For New Zealand Residents

General Enquiries
For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our Customer Service team from 8am to 8pm Monday to Friday, and 8am to 5pm Saturday.

By email:

[email protected]

By phone:

Within New Zealand: 0800 800 608
From overseas: +64 9 300 5331

Emergency Assistance
Our Emergency Assistance team is available 24/7 if you need urgent help when travelling.

By email:

[email protected]

By phone:

+61 3 8523 2800

By fax:

+61 3 8523 2815

Claims Enquiries

If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9am to 5pm Monday to Friday.

By email:

[email protected]

By phone:

0800 800 608 (within New Zealand)
+64 9 300 5331 (from overseas)

By mail:

PO Box A975
Sydney South NSW 1235
Australia

Find out more