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For New Zealand Residents

Important Notice: We are currently experiencing a higher than usual volume of calls and emails coming through to us. Our team is currently working hard to respond as quickly as possible, Please refrain from calling us unless your travel is prior to April 30, 2020. This will enable us to help those travelling immediately. Please contact us by email with your request for assistance.
General Enquiries
For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our Customer Service team from 8am to 8pm Monday to Friday, and 8am to 5pm Saturday.

By email:

[email protected]

By phone:

Within New Zealand: 0800 800 608
From overseas: +64 9 300 5331

Emergency Assistance
Our Emergency Assistance team is available 24/7 if you need urgent help when travelling.

By email:

[email protected]

By phone:

+61 3 8523 2800

By fax:

+61 3 8523 2815

Find out more

Claims Enquiries

If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9am to 5pm Monday to Friday.

By email:

[email protected]

By phone:

0800 800 608 (within New Zealand)
+64 9 300 5331 (from overseas)

By mail:

PO Box A975
Sydney South NSW 1235
Australia

Find out more