Travel InsuranceClaimsEmergency AssistanceExisting Medical ConditionsTravel AlertsGet a QuoteContact UsSelf-Service
Contact Us
Self-Service

Contact Us

For New Zealand Residents

General Enquiries
For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our Customer Service team Monday to Friday 9:00am to 6:00pm AEST (NSW). Saturday and Sunday closed.

By email:

travelnz@nibtravel.co.nz

By phone:

Within New Zealand: 0800 800 608
From overseas: +64 9 300 5331

Emergency Assistance
Our Emergency Assistance team is available 24/7 if you need urgent help when travelling.

By email:

travel-assist@nibtravel.co.nz

By phone:

+61 3 8523 2800

By fax:

+61 3 8523 2815

Find out more

Claims Enquiries

If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9am to 5pm Monday to Friday.

By email:

travel-claimsnz@nibtravel.co.nz

By phone:

0800 800 608 (within New Zealand)
+64 9 300 5331 (from overseas)

By mail:

PO Box A975
Sydney South NSW 1235
Australia

Find out more