We understand that due to COVID-19, your travel plans may have changed. We’re here to help if you need to rearrange your Qantas Travel Insurance Cover. Rest assured, if you’re not able to travel and are not using your policy, we can change or refund your policy any time up until the end date of your policy. Please email us at [email protected]. If you have a policy credit please note you now have until 31 March 2022 to use your credit, or request for it to be refunded.
Within New Zealand: 0800 800 608
From overseas: +64 9 300 5331
+61 3 8523 2815
If you need help making a claim, or would like to follow up on the status of a claim, our Claims team is here to help from 9am to 5pm Monday to Friday.
0800 800 608 (within New Zealand)
+64 9 300 5331 (from overseas)
PO Box A975
Sydney South NSW 1235
Australia