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Policy Questions
Phone:   0800 446 273 (within New Zealand) or +64 9 355 3366 (from overseas)
Hours of Operation:   10 am to 9 pm, Monday to Friday and Saturday and Sunday 11 am to 6 pm
Email: qantascustomerservice@aig.com

             

Claims Questions
Phone:   0800 446 266 (within New Zealand) or +64 9 355 3078 (from overseas)
Hours of Operation:   10 am to 9 pm, Monday to Friday and Saturday and Sunday 11 am to 6 pm 
Email: qantasinsuranceclaims@aig.com

                

Emergency Assistance
For emergency assistance while travelling anywhere in the world:
Phone:   0800 446 196 (within New Zealand) or +64 9 355 3187 (from overseas)
Hours of Operation:   24/7/365
Email: qantasinsuranceassistance@aig.com

      

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        Copyright © 2023, AIG Insurance New Zealand Limited.  

Qantas Travel Insurance is underwritten by AIG Insurance New Zealand Limited (“AIG”) and has an A (Strong) insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd. Click here for the financial strength rating scale. Qantas Airways Limited is a distributor of AIG and does not provide any financial advice, but may provide information relating to your Qantas booking to AIG. Consider the Policy Wording and your personal circumstances before you buy.

                     

AIG administers and adjusts Qantas Travel Insurance claims. By submitting a claim using this customer portal, you agree to AIG collecting and using your personal information to process that claim in line with their Privacy Policy and Notice. If the claim relates to other travellers on your policy, you agree that you are authorised to disclose their personal information to AIG in line with the Privacy Policy and Notice.