Qantas Travel Insurance Alerts

Stay up to date with the latest travel insurance alerts.

Remember: Our policies do not provide cover for travel to destinations that the government has issued “Do Not Travel” advice as well as sanctions. Check the latest government advice at Safetravel for more information.

AIG Insurance New Zealand Limited is the Insurer of Qantas Travel Insurance policies. The Insurer shall not be deemed to provide cover and the Insurer shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose the Insurer, its parent company or its ultimate controlling entity to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union or the United States of America.

This policy will not cover any loss, injury, damage or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, Syria, North Korea or the Crimea region. 


We’re here to help


Policy Questions
Phone:   0800 446 273 (within New Zealand) or +64 9 355 3366 (from overseas)
Hours of Operation:   10 am to 9 pm, Monday to Friday and Saturday and Sunday 11 am to 6 pm


Claims Questions
Phone:   0800 446 266 (within New Zealand) or +64 9 355 3078 (from overseas)
Hours of Operation:   10 am to 9 pm, Monday to Friday and Saturday and Sunday 11 am to 6 pm 


Emergency Assistance
For emergency assistance while travelling anywhere in the world:
Phone:   0800 446 196 (within New Zealand) or +64 9 355 3187 (from overseas)
Hours of Operation:   24/7/365


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        Copyright © 2023, AIG Insurance New Zealand Limited.  

Qantas Travel Insurance is underwritten by AIG Insurance New Zealand Limited (“AIG”) and has an A (Strong) insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd. Click here for the financial strength rating scale. Qantas Airways Limited is a distributor of AIG and does not provide any financial advice, but may provide information relating to your Qantas booking to AIG. Consider the Policy Wording and your personal circumstances before you buy.


AIG administers and adjusts Qantas Travel Insurance claims. By submitting a claim using this customer portal, you agree to AIG collecting and using your personal information to process that claim in line with their Privacy Policy and Notice. If the claim relates to other travellers on your policy, you agree that you are authorised to disclose their personal information to AIG in line with the Privacy Policy and Notice.