Qantas Travel Insurance Alerts

Stay up to date with the latest travel insurance alerts.

Remember: Our policies do not cover travel to destinations for which that the Department of Foreign Affairs & Trade (DFAT) has issued “Do Not Travel” advice for. Visit Smarttraveller for more information.

AIG Australia Limited is the Insurer of Qantas Travel Insurance policies. The Insurer shall not be deemed to provide cover and the Insurer shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose the Insurer, its parent company or its ultimate controlling entity to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union or the United States of America.


This policy will not cover any loss, injury, damage or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, Syria, North Korea or the Crimea region.

                                                                                  

We’re here to help

                    

Policy Questions
Phone:   1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas)
Hours of Operation:   8 am to 7 pm, Monday to Friday and Saturday and Sunday 9 am to 4 pm
Email: qantascustomerservice@aig.com

                         

Claims Questions
Phone:   1800 954 017 (within Australia) or +61 3 9522 4839 (from overseas)
Hours of Operation:   8 am to 7 pm, Monday to Friday and Saturday and Sunday 9 am to 4 pm
Email: qantasinsuranceclaims@aig.com

                       

Emergency Assistance
For emergency assistance while travelling anywhere in the world:
Phone:   1800 954 016 (within Australia) or +61 3 9522 4838 (from overseas)
Hours of Operation:   24/7/365
Email: qantasinsuranceassistance@aig.com

                         

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        Copyright © 2023, AIG Australia Ltd. 

Qantas Travel Insurance is issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (“AIG”). Qantas Airways Limited is an authorised representative (AR 261363) of AIG. This is general advice only and your objectives, financial situation or needs have not been taken into account. You should consider whether the advice is suitable for you and your personal circumstances. Before making any decision to buy the travel insurance, you should read the Product Disclosure Statement (PDS), Supplementary Product Disclosure Statement (SPDS), Target Market Determination (TMD) and Financial Services Guide (FSG).

       

AIG administers and adjusts Qantas Travel Insurance claims. By submitting a claim using this customer portal, you agree to AIG collecting and using your personal information to process that claim in line with their Privacy Policy and Notice. If the claim relates to other travellers on your policy, you agree that you are authorised to disclose their personal information to AIG in line with the Privacy Policy and Notice.