For New Zealand Residents
Need help with your claim?
If you need help in making a claim or would like to follow up on the status of a claim, please contact our claims team using the relevant details below. Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect an outcome or a request for further information.
Claims Enquiries
Our Claims team is here to help if you need help making a claim, or would like to follow up on the status of a claim.
By phone/fax:
0800 800 608 within New Zealand
+64 9 300 5331 from overseas:
By email:
travel-claimsnz@nibtravel.co.nz
By mail:
PO Box A975
Sydney South NSW 1235
Australia
Download a Claim Form
If your policy number starts with QI (eg. QINZ123456), you can download a claim form below and follow the written instructions on the form. For all other policies please call us on
0800 800 608 for a claim form.